Facilitation is the act of organizing and conducting a meeting with the intent of reaching the objectives for the meeting, including next steps, dates, times and accountabilities.

 Facilitation should involve debate, disagreement and even argument. One of my client called this “putting the dead rat on the table” That’s inelegant, but also quite appropriate.

Conflict over the best interests of the organization is common, healthy and desirable. Never try to eliminate it. Resolve it, so that positive results ensue.

In most of the cases, on an organisational level, 98% of the conflict is over one of two things: objectives or alternatives. There are few occasions where there are interpersonal problems, behavioral disorders and bad chemistry.